Privacy Policy

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MetroFlow Air & Plumbing Services
Effective Date: [Insert Publication Date]
Website: https://businessclasscleaning.com/

MetroFlow Air & Plumbing Services ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, request services, or communicate with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

We may collect the following types of personal information when you interact with our website or request our services:

• Personal Information: Your name, phone number, and email address.
• Service Information: Your property or service address, service requests, and descriptions of HVAC or plumbing issues.
• Communication Information: Messages, inquiries, appointment details, and other information you voluntarily provide.
• Photos and Files: Images, documents, or other files you upload or submit through our website.
• Technical Information: IP address, browser type, device information, website usage data, and other technical information collected through website analytics and cookies, where applicable.

We use the information we collect for legitimate business purposes, including:

• Responding to customer inquiries and service requests.
• Scheduling HVAC and plumbing appointments.
• Providing requested services and customer support.
• Sending appointment confirmations, reminders, and service updates.
• Communicating about estimates, service progress, and follow-ups.
• Improving our website, services, and customer experience.
• Maintaining business records and complying with applicable legal requirements.

If you provide your mobile phone number and separately consent to receive SMS messages, MetroFlow Air & Plumbing Services may send you service-related text messages.

These messages may include:

• Appointment confirmations and reminders.
• Service scheduling updates.
• Technician arrival notifications.
• Responses to service inquiries.
• Customer support communications.

Message frequency may vary depending on your interactions and service requests.

Message and data rates may apply depending on your mobile carrier and service plan.

You can opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at service@metroflowairplumbing.com.

SMS consent and mobile phone numbers collected for messaging purposes will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may use trusted service providers and messaging carriers to deliver communications on our behalf.

We do not sell your personal information.

We may share your information only when necessary for the following purposes:

• Service Providers: With trusted third-party vendors who help us operate our website, manage customer inquiries, schedule appointments, and deliver communications.
• Business Operations: With personnel or contractors who need the information to provide requested services.
• Legal Requirements: When disclosure is required by applicable law, regulation, legal process, or governmental request.
• Protection: When necessary to protect our rights, customers, property, or business operations.

Mobile information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Our website may use cookies and similar technologies to improve website functionality, understand visitor behavior, and analyze website performance.

These technologies may collect technical information such as browser type, device information, pages visited, and website interactions.

You may be able to manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.

We take reasonable administrative, technical, and organizational measures to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction.

We retain personal information only for as long as reasonably necessary to fulfill service requests, provide customer support, maintain business records, and comply with applicable legal obligations.

However, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on your location and applicable privacy laws, you may have the right to:

• Request access to the personal information we maintain about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent for certain communications.
• Opt out of SMS communications at any time by replying STOP.

To submit a privacy-related request, please contact us using the information provided below.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Our website and services are not intended to knowingly collect personal information from children under the age of 13. We do not knowingly collect personal information from children without appropriate authorization where required by law.

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

If you have questions about this Privacy Policy, how your information is handled, or wish to submit a privacy request, please contact us:

Business Name: MetroFlow Air & Plumbing Services
Email: service@metroflowairplumbing.com
Website: https://businessclasscleaning.com/

Effective Date: [Insert Final Publication Date]